Frequently Asked Questions (FAQs)

General Information

  • We are open 8-5pm everyday, 365 days a year.

  • We are located just a short walk from Kailua Beach Park at 130 Kailua Rd., Kailua 96734 in the same shopping center as Bob’s Pizza, Sunrise Shack, Island Snow, & K&K BBQ

  • Yes. We offer 25% off all rental & guided tours* as well as offer 15% discount on everything in our retail store with valid Hawaii State Identification (Certain exceptions apply). All other forms of proof of residency will not be accepted.

    *Excludes Dec 25 -Jan 4

  • We do deliveries to private residences only in Lanikai and Kailua for rentals that are a minimum of 3 days. We are not able to do any deliveries to any beaches or other public place.

  • We provide complimentary wifi at our shop. Feel free to ask the staff upon your arrival for the most up-to-date password.

  • Yes. We regularly sell our used kayaks, paddleboards, and surfboards at a heavily discounted price. Feel free to stop by our store to check out what we currently have available or call us at 808-262-2555.

Tour INFOrmation

  • CANCELLATION POLICY

    Outside of 48 Hours before your activity:

    • Cancellations are eligible for a 100% refund.

    • Reschedule for free.

    • Tours may be rescheduled an unlimited number of times.

    Within 48 Hours of your activity:
    For guided or self-guided tours:

    • Tour cancellations will incur a full charge or a $25/Person fee to reschedule (unless you have purchased Trip Protection.)

    • Tours may be rescheduled an unlimited times at the $25 fee each time, but will no longer be eligible for refunds.

    For gear rentals:

    • Rentals can be rescheduled for free.

    • Rescheduled rental bookings will no longer be eligible for refunds (unless you have purchased Trip Protection.)

    • Cancellations without Trip Protections will be charged for the full amount.

  • **Guided Tours**

    2-Hour Kayak Tour: Minimum 8 years old for group tours. Under 8 can book "Private-Group" tours.

    5-Hour Kayak Tour: Minimum 13 years old for group tours. Under 13 can book "Private-Group" tours.

    Participants under 18 must be accompanied by an adult. Participants under 16 must paddle in a double kayak with an adult, 18 or older.

  • Are permits necessary to visit Flat Island or Moku Nui Island (Mokulua Islands)?

    Yes. The Hawaii Dept. of Land and Natural Resources, Fish and Wildlife Division, manages these offshore islands as bird nesting sanctuaries. A $3/person/day permit is required for landing but can apply to both islands (Popoi'a and Moku Nui). Permits are included with all of our guided tours, lessons and self guided tours packages. Permits cannot be reserved or purchased in advance but are generally available when you check-in for your equipment. The DLNR regularly sends enforcement to the islands with fines costing as much as $1500 for not having a permit. With the permits only costing $3 per person, it's not worth the risk of not getting a permit.

  • We offer a 2-hour guided kayak tour to Flat Island and a 5-hour guided kayak tour to the Mokulua (Twin) Islands.

  • Locker rentals are included with all tour packages.

rental INFOrmation

  • You must rent a kayak, sup or bike for a minimum of 3 days for free delivery in Kailua/Lanikai. All other equipment can be added to the delivery.

  • With our wide variety of kayaks, we can accommodate almost any size paddler for both rentals & our tours.

    Single Kayaks: 250lbs.
    For participants greater than 250lbs (113Kg), a double kayak will be set up as a single kayak to accommodate the participant.

    Double Kayaks: Combined weight of 400lbs.
    For a pair of participants wanting to paddle together with a combined weight over 400lbs (1481Kg), a triple kayak will be set up as a double kayak to accommodate the participants.

    Triple Kayaks: Combined weight of 550lbs.

  • If notified at least 48hrs before the scheduled time:

    There is no cancellation or rescheduling fee.

    Within 48hrs of scheduled time (For rentals only):

    • Rentals can be rescheduled an unlimited number of times for free, but cancellations will be charged fully unless Trip Protection is purchased.

  • **Rentals **All ages are welcome as long as they are able to swim or are comfortable floating in the water with a life jacket/PFD. Minimum 30 Lbs.

  • Yes. Permits are $3/person/day.

    The Hawaii Dept. of Land and Natural Resources (DLNR), Fish and Wildlife Division, manages these offshore islands as bird nesting sanctuaries.

    A $3/person/day permit is required for landing but can apply to both islands (Popoi'a and Moku Nui).

    Permits are included with all of our guided tours, lessons and self guided tours packages.

    Permits cannot be reserved or purchased in advance but are generally available when you check-in for your equipment. The DLNR regularly sends enforcement to the islands with fines costing as much as $1500 for not having a permit. With the permits only costing $3 per person, it's not worth the risk of not getting a permit.

  • The self-guided kayaking package includes all of our rental gear, lockers, bike, and lunch. Rentals is paid for each specific gear as needed.

  • The majority of dry bags available for rental are 35 liters. This is typically more than enough to carry a wallet, phone, keys, sunscreen, and towel.

    Some smaller dry bags are available upon request until supplies last.

  • We offer the following rentals:

    • single-person kayaks

    • double-person kayaks

    • stand up paddleboards (SUPs)

    • surfboards

    • snorkel masks/fins

    • bicycles

    • beach chairs

    • beach mats

    • dry bags

    • paddles

    • coolers

    • boogie boards

    • life jackets.

  • We recommend bring lots of water, reef-safe sunscreen, sunglasses with retainers, water shoes, swimsuits or clothing you are comfortable getting wet, UV protected rashguards, dry bags, hats, a change of clothes for afterwards, a towel, and snacks to have while out on the water.

  • We rent umbrellas for $19 and we have umbrellas available for purchase in our retail store.

  • The Hawaiian green sea turtles, or honu in hawaiian, can be found all over Kailua bay. Typically, the turtles eat algae and the most common place to see the algae is by the reef in front of Lanikai beach.

  • It is a 5 mile round trip paddle. Usually it takes about an hour to an hour and a half to get to the Mokulua Islands. If you suspect that this may be too long of a paddle for you, we suggest that you paddle out to Flat Island (Also a state seabird sanctuary) or Lanikai beach (Great for snorkeling).

  • We offer snorkel sets including mask, snorkel, and fins for half day (4 hours), full day, and multi-day rentals.

  • In our experience, yes, expect for all the clothes and gear that you wear/take kayaking to get wet.

  • We recommend calling the shop at 808-262-2555 immediately if you suspect that you will be late returning your kayak. We can easily extend your rental time if contacted before the rental time is up. However, for late rental gear, we reserve the right to charge the credit card on file a late fee per hour that the kayak is late. Additionally, all gear needs to be brought back to our shop before or closing time.

  • We almost always recommend that you rent a dry bag or locker when going out there on the water. Oftentimes, people forget that they need somewhere dry to put their cellphones, keys, wallet, etc.

  • We rent both small (12"x12"x12") and large (12"x24"x12") lockers.

  • A credit card is required to book/reserve a kayak or paddleboard.

  • In order to rent a bike you must be 13+ and/or at least 4ft tall.

transportation

  • We offer roundtrip transportation to our shop for an additional $30 per person for the following tours and times:

    • 2 Hour Guided Kayak Tour – 9:15am

    • Twin Island Guided Kayak Tour – 9am

    • Self-Guided Kayak Tour – 9:15am

    • Self-Guided SUP Tour – 9:15am

    Transportation is included with the price of the Kailua Beach Tour.

  • We provide free carts in which participants can roll the kayaks to the beach (~5-10 minute walk) or free pads and straps if you wish to put them on your car.

  • We have free parking available for rental and tour customers.

Health/Safety

  • There are 2 lifeguard towers with lifeguards located at Kailua Beach. Additionally, on our guided tours, each of our guides is CPR, First-Aid, and ocean lifeguard certified.

  • Sharks are incredibly rare in Kailua bay. But, it is still the ocean so there is always the unlikely chance to encounter a shark while paddling in Kailua.

  • Yes. You don't have to be a great swimmer but you should feel comfortable enough to swim back to your kayak with the help of a life preserver (PFD). If you are not a strong swimmer, we recommend joining our 2-Hour Guided Kayak Excursion. This sticks to the calmer, near shore waters.